Returns and right of withdrawal

Right of withdrawal

You have 5 business days from the day you receive the product to request a return, in accordance with article 47 of Colombian Law 1480 of 2011 (Consumer Statute).

Conditions

The product must be returned in the same condition in which you received it, unused and in its original packaging.

We accept exchanges for a different size or item within the same period and under the same conditions.

Costs

Return shipping costs are paid by the buyer, unless the product has quality defects or does not match what was ordered, in which case MOVE covers them.

Refund

We refund the money within 30 calendar days after receiving the product, using the same payment method you used.

How to request it

Write to us on WhatsApp or at our contact email with your order number and the reason.