Question 1

Do I need to know how to ride a bike for the tour?

Accepted Answer

You don't need to be fit: the bike is 100% electric with motorcycle-style throttle assist, so there's no effort. You only need a sense of balance. If you've ever ridden a bike, you're ready.

Question 2

Is it safe to bike-tour Medellín?

Accepted Answer

Yes. We ride mostly on bike lanes and safe areas, with local guides who know every street, helmet included and all logistics covered.

Question 3

Are the bikes really electric? Is it a lot of effort?

Accepted Answer

They are 100% electric with motorcycle-style throttle assist: you climb the hills and reach the lookouts without sweating. You just accelerate and enjoy.

Question 4

Are the tours private or in a group?

Accepted Answer

Every MOVE tour is 100% private: only you, your companion and your local guide. You set the pace, stop where you want and take all the photos you want.

Question 5

How long are the tours and how much do they cost?

Accepted Answer

From 1.5 hours with the Express Tour ($109,000 COP) to 7 hours with the Full Tour including Comuna 13 ($329,000 COP). There are also 3–5 hour tours ($189,000–$249,000 COP).

Question 6

In which languages are the tours offered?

Accepted Answer

Tours are available in Spanish, English and French.

Question 7

Where do the tours start and how do I book?

Accepted Answer

Tours depart from Laureles-Estadio (Calle 44A #70-79), Medellín. Book at movecitytour.com or by WhatsApp at +57 350 450 2929.

Question 8

What sites are visited on the tour?

Accepted Answer

It depends on the tour: Comuna 13 (Graffitour), Pueblito Paisa, Plaza Botero, El Poblado and Parque Lleras, the Botanical Garden, the Stadium, Laureles and the best lookouts of the city.

Question 9

Is it safe to ride a bike around Medellín?

Accepted Answer

Yes. About 95% of the route runs on well-kept bike paths, and Medellín has a road culture that respects cyclists — cars usually give way to bikes. The neighborhoods we ride through are safe areas of the city with a constant police presence, and most crossings have traffic lights. You also have a helmet available and a local guide with you at all times who knows every street.

Question 10

What if it rains?

Accepted Answer

If it rains, the tour becomes a different experience — and often a better one. Think of it this way: if you only have a few days in Medellín and it rains, you will get rained on anyway, walking or waiting at your hotel; the difference is how you live it. We give every traveler a waterproof rain poncho, so you keep riding, exploring and enjoying while others wait for the rain to stop. A local tip: it almost never rains all day in Medellín — usually a heavy shower falls and then it clears. And since our tours are 100% private, if a downpour hits we can stop at a café for a coffee or a beer while it passes, or simply adjust the start time. Your trip to Medellín is not lost to the rain — it is just lived differently.

Question 11

Can children come along?

Accepted Answer

Of course. Small children ride on the same bike as their responsible adult (front or back) and do not pay for a seat — only the restaurant cost on tours that include a meal. Since every case is different (age, size, bike weight), message us on WhatsApp and we will sort out the details so the whole family rides comfortably and safely.

Question 12

Can I change or cancel my booking?

Accepted Answer

Changing is free, always. From My booking you can change the date or time at any moment at no cost — even last minute. If you would rather not pay in advance, book without payment and pay on the day of the tour: zero risk. And if you paid and need to cancel, you get a 100% refund when cancelling more than 24 hours ahead; for last-minute cancellations we only deduct the small fee the payment provider charges us. Refunds are processed immediately and arrive as fast as your bank allows. And for anything at all — changing, cancelling or questions — you can also write to us on WhatsApp and we will handle it with you directly.

My Booking