Question 1

Is the planner really free?

Accepted Answer

Yes. No signup, no cost and we don't sell your data. It's a gift from the MOVE team so your Medellín trip goes well — even if you don't book a tour with us.

Question 2

Can I get my plan as a PDF by email?

Accepted Answer

Yes. At the end of the results there's an optional field for your email. We send the plan as a PDF with itinerary, where to eat, where to stay, safety tips and the recommended tour. Free, no spam.

Question 3

Do you use paid AI?

Accepted Answer

No. All recommendations come from a rule engine written by Medellín locals — no ChatGPT, no paid AI services. That's how we can offer it free, always.

Question 4

In which languages does the planner work?

Accepted Answer

Spanish, English and French. The whole planner is translated and adapted per language (/planificador in Spanish, /en/planner in English, /fr/planner in French).

Question 5

How accurate is the weather forecast?

Accepted Answer

We use Open-Meteo, a free reliable weather service with up to 7-day forecasts — the same quality that pro outdoor apps use.

Question 6

Can I change my answers later?

Accepted Answer

Yes. Tap "Start over" on the results screen anytime. Your answers are saved locally in your browser, so refreshing won't lose your progress.

Question 7

Is the recommended tour always the priciest one?

Accepted Answer

No. The recommendation depends on your days, budget and interests. It can land on the Express Tour ($109,000 COP, 1.5 h) as easily as on the Full Tour ($329,000 COP, 7 h with Comuna 13 + Market). We prioritise fit, not upsell.

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